Return & Refund Policy

Effective Date: June 29, 2026

Welcome to LuxoraDubai.shop.

At LuxoraDubai.shop, customer satisfaction is our highest priority. We strive to provide high-quality products and an excellent shopping experience. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Eligibility for Returns

You may request a return within 7 calendar days from the date of delivery, provided that:

• The item is unused, unworn, and in its original condition.

• The item is returned with its original packaging, tags, and accessories.

• You provide a valid proof of purchase or order number.

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

For hygiene, safety, and quality reasons, the following items are not eligible for return or refund unless they are defective or received incorrectly:

• Opened or used personal care and beauty products.

• Perfumes that have been opened or used.

• Customized or personalized products.

• Clearance, final sale, or promotional items.

• Gift cards (if applicable).

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of receiving your order.

To process your request quickly, please provide:

• Your order number.

• Clear photos of the product and packaging.

• A brief description of the issue.

After verification, we will arrange a replacement, exchange, or full refund at no additional cost.

4. Refund Process

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved:

• Refunds will be processed within 5–10 business days.

• Refunds will be issued using the original payment method whenever possible.

• For Cash on Delivery (COD) orders, refunds will be processed through an agreed alternative payment method.

Processing times may vary depending on your bank or payment provider.

5. Return Shipping

• If the return is due to our error (wrong, damaged, or defective item), LuxoraDubai.shop will cover the return shipping cost.

• If the return is for any other reason, the customer is responsible for the return shipping charges.

Shipping fees paid during the original purchase are non-refundable unless the return is due to our mistake.

6. Order Cancellation

Orders may be cancelled before they are processed or shipped.

Once an order has been dispatched, it cannot be cancelled and must follow the return procedure outlined in this policy.

7. Exchange Policy

Exchanges are subject to product availability. If the requested replacement item is unavailable, a refund or store credit may be offered at our discretion.

8. Refund Refusal

Refunds may be declined if:

• The product has been used or damaged by the customer.

• The return request is made after the eligible return period.

• The returned item is incomplete or missing original packaging or accessories.

9. Contact Us

For any questions regarding returns or refunds, please contact our Customer Support Team.

Store Name: LuxoraDubai.shop

We are committed to providing fast, reliable, and professional customer service to ensure your complete satisfaction.